Return And Exchange

Return Policy

Return Eligibility:

•  You can return a product if it is damaged, defective, or significantly different from what you ordered.
•  Images or unboxing videos shall be asked as evidence by the execution team.

How to Initiate a Return:

• Call customer care to request a return.
• We will connect you with our service team specialist who will examine the cause of return. 
• In case of damages, defects or differences, please share the images or unboxing video with the team, per the request. 
• Return requests must be made within 7 working days of receiving the product.

Refunds & Replacements:

• Cancellation Before Shipment: Full refund if you cancel before the product is shipped.
• Out of Stock: Full refund if the product is out of stock but billed.
• Wrong Product Received: Replacement if you receive a different product.
• Dead/Defective on Arrival: Replacement if the product is defective or damaged.

Exclusions:

•  Products you no longer need.
•  Used products/products tampered.
•  Issues related to subjective aspects like performance or color shade.
•  Packaging issues not affecting the product.
•  Requests outside the return window.
•  Non-defective products on arrival.

Return Process:

• Raise a return request via phone or email. Our customer care team is available Monday to Saturday, excluding public holidays.
• An authorized representative will contact you within 24-48 hours to assess the issue.
• If repairable, the issue will be fixed. New parts will be provided at no extra cost if needed.

Pick-Up for Replacement:

• We will arrange for a pick-up within 3-5 working days. Three pick-up attempts will be made.
• If the item is not picked up after three attempts, the request will be considered complete. You can then raise a new request if eligible.

Note: Keep the product and packaging ready for return. Failure to return all items may affect future return eligibility.